VE Mart’s Dedication

1. Our promise to customers

As we claim ourselves on our outstanding customer service and aim to offer a supreme shopping experience for everyone, we hope that our customers are absolutely confident in us when purchasing from our online store.

We promise that we will always try our very best to deliver the items you have ordered in excellent condition within the time stated for the delivery service you have selected. If any problem occurs, we will try our best to make it up to you by rectifying the problem and find out the best solution for you.

2. If your Order is Late

If your order doesn’t arrive on time, please email to our Customer Service Team and we will respond as soon as possible. Please include your order number to help us answer as quickly as we can.

3. If your Order is Wrong or Faulty

If what you received was not what you ordered, please send email to our Customer Service Team and we will respond as soon as possible. Please include your order number to help us answer as quickly as we can.

Online Shopping

1. Do I need to create an account to shop with you?

It is not necessary to have an account to shop online with VE Mart, but creating an account will make shopping easier for you with us.

By setting up an account, you can save your details and addresses for a faster checkout, and it benefits you on order tracking, regular newsletters, plus exclusive discounts and special offers.

2. How do I pay for my order?

VE Mart provides you plenty of payment options where you can use any of the cards listed at the bottom of the website. We also take security very seriously so that your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

3. When will I be charged?

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken, and we would recommend you to contact your bank or card issuer to understand why they were unable to authorise the payment.