Terms & Conditions

VE Mart is aware that there will be a lack of security for customers to buy online because one has not seen the actual product or tried it on. As we claim ourselves on our outstanding customer service and aim to offer a supreme shopping experience for everyone, we are pleased to accept returns and exchanges within 15 days from when one have received the order:

  • Returned items must have tags intact and be returned in its original packaging.
  • Returned items must not be soiled, washed or altered, with no visible signs of wear or tear.
  • The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
  • If the product for which you wish to exchange is of a lower price, then no balance amount will be refunded to you.

VE Mart will have the right to reject a refund or exchange requests if the returned item(s) do not comply with the terms stated above. Please note that we can only grant exchanges once.

For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

Please note that refunds are strictly not allowed for items that have been exchanged.

For items that want to refund back,kindly refund to following address :

98-1-23A Prima Tanjung Business Centre, Jalan Fettes, 11200 Tanjung Bungah Penang.

 

Before Delivery – Change or Cancel an Order

Please email to our Customer Service Team and have your order number to hand if you wish to cancel an order before it has been shipped. We are unable to amend an order once it has been placed.

Missing or Incomplete Orders

If your order hasn’t arrived or arrives incomplete, please contact us to report any issues within 48 hours with your order number to help us find your order more quickly. If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.

Time to Process a Refund/Exchange

Please allow up to 5 working days for us to assess your return and process your refund or exchange from the time we receive them. Refunds may take up to 15 business days to be credited back into your original mode of purchase especially if you’ve purchased via Online Banking method.